Refund & Cancellation Policy

Refund and cancellation terms depend on the specific service and scope agreed for each engagement. The details below describe our general approach; the specific terms that apply to your project are confirmed in writing before work begins.

Before work begins

If a project hasn't started, cancellation terms are confirmed as part of the proposal or agreement for that engagement.

Once work is underway

For services delivered over time (such as ongoing management of social media, advertising, or a Google Business Profile), fees already earned for work completed are generally non-refundable, with any exceptions handled case by case.

Third-party costs

Amounts spent directly with third parties on your behalf — such as advertising spend on Google or social platforms — are not refundable by us, since they are paid to the platform rather than retained by the agency.

Getting in touch

If you have a question about a specific engagement, the fastest way to resolve it is to raise it directly with your point of contact at the agency. You can also reach us through our contact page.